Privacy Policy
Last updated 31 October 2026
Effective date: 30 October 2026
1. Who we are
Clear Home Technical Services (“Clear Home”, “we”, “us”) provides home maintenance and property maintenance services in Dubai, United Arab Emirates, through the website https://clearhome.ae.
Contact for privacy matters: info@clearhome.ae · Phone: +971 50 409 5007 · WhatsApp: +971 50 438 0340.
2. What this policy covers
This policy explains what personal information we collect through our website, booking and quotation tools, customer and service-provider accounts, the Careers section, our chat assistant, live chat and WhatsApp, how we use it, how long we keep it, and the rights you have. It is written with reference to the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, to the extent it applies to us.
3. Information we collect
Customers and enquiries. Name, phone number, email address, property location and type, details of the service you request, booking and quotation information, optional photos you upload, and messages you send us through forms, chat, email or WhatsApp.
Accounts. Login details and profile information for customer and service-provider accounts. Passwords are stored in protected (hashed) form.
Service providers. Business and profile details you submit when registering to receive maintenance opportunities.
Job applicants (Careers). Name, email address, WhatsApp/phone number, the position applied for, years of experience, current location, availability, previous employer, certifications, an introduction in your own words, and the CV file you upload (PDF, DOC or DOCX, up to 5 MB). Please do not include sensitive information such as passport numbers, religion or health details in your CV or message.
Website visitors. Technical information such as IP address, browser type, pages visited and security logs. If you agree to analytics and marketing cookies, we also collect information about how you use the site (see section 12).
4. How we use your information
- To respond to enquiries, prepare quotations and schedule and carry out maintenance services.
- To manage accounts, invoices and customer support.
- To match service requests with suitable service providers.
- To assess job applications, contact candidates and manage our recruitment process.
- To keep the website secure, prevent spam and abuse, and keep audit records of important actions.
- To understand how the website is used and to measure and improve our advertising, where you have agreed to analytics and marketing cookies.
We do not sell your personal information.
5. Basis for processing
We process personal information where you have given consent (for example by ticking the consent box on a job application or accepting cookies), where it is needed to provide a service you asked for or to take steps at your request, where we must comply with the law, and where it is necessary for our legitimate interests in running and securing our business, to the extent permitted by law.
6. Job applications and CVs
- Purpose. We use application information only to consider you for vacancies and to contact you about them.
- Who sees it. When you apply, our recruitment mailbox (info@clearhome.ae) receives a notification with your application details and your CV as an attachment. Authorised Clear Home staff can also view applications in the secured website administration area.
- How CVs are stored. CV files are stored in a private folder that cannot be opened directly from the internet. Staff access them only after signing in, through short-lived secure links.
- How long we keep CVs. CV files are kept for 365 days from the date you submit your application and are then deleted automatically.
- Application details. After 365 days, your name, contact details and answers are automatically anonymised, so they no longer identify you. The exception is applications at the “shortlisted” stage, which are kept while we are actively considering candidates; you can ask us to delete yours at any time.
- Emails. The notification email sent to our recruitment mailbox sits outside the website and is deleted manually by us.
- Earlier deletion. You may withdraw your consent and ask us to delete your application and CV at any time by emailing info@clearhome.ae.
- Employer listings. Applications to jobs posted by other employers on our Jobs Portal are shared with that employer so they can consider you.
7. Who we share information with
- Service providers or technicians assigned to your job, only what they need to carry it out.
- Employers, when you apply to their vacancy through the Jobs Portal.
- Hostinger, which hosts our website and stores its backups.
- Google (Google Analytics 4, Google Ads conversion measurement and Google Tag Manager) and Meta (Meta Pixel), if you accept analytics and marketing cookies.
- WhatsApp (Meta), if you choose to contact us there.
- Authorities, where required by law.
Emails from the website (such as booking and enquiry notifications) are sent through the website’s own server. These providers may only use your information to provide their service to us, or, in the case of Google and Meta, under their own terms and privacy policies.
8. Chat assistant and live chat
Our website chat assistant is an automated tool that answers common questions and can pass you to our team for live chat. Both are operated by Clear Home on our own website platform. Messages you send are stored so we can follow up and improve our service. Please do not share payment card details or passwords in chat.
9. International transfers
Our website is hosted by Hostinger on servers in the United Kingdom, and website backups are stored in Germany. Google and Meta may process information in other countries, including outside the UAE. Where your information is processed outside the UAE, we take reasonable steps to ensure it remains protected.
10. How we protect your information
We use measures such as encrypted connections (HTTPS), restricted administrator access with two-step sign-in, login-attempt limits and a security check on the sign-in page, spam protection on forms, private storage for CVs, action logs, and regular software updates. No online system is completely secure, so we cannot guarantee absolute security, but we work to protect your information and will act promptly if a problem occurs.
11. How long we keep information
| Information | How long |
|---|---|
| CV files | 365 days from submission, then deleted automatically |
| Job application details | Anonymised automatically after 365 days from submission (shortlisted applications excepted, see section 6) |
| Customer enquiries, bookings and quotations | No automatic deletion period is currently set. We keep them as needed to provide the service and for legal, tax and accounting obligations, and delete them on request where the law allows. |
| Invoices and accounting records | As long as required by UAE law; no automatic deletion |
| Chat messages | 180 days, then deleted automatically |
| Security and audit logs | No automatic deletion period is currently set; kept as needed for security and legal purposes |
12. Cookies and tracking
When you first visit, a banner lets you choose Accept All, Reject Non-Essential or Cookie Settings. Non-essential tracking does not load unless you agree.
- Essential. Needed for the site to work and be secure, including remembering your cookie choice (cookie “ch_consent”, kept for 180 days). These cannot be switched off.
- Analytics. Google Analytics 4 (through Google Site Kit) measures how visitors use the site and sets cookies such as _ga and _ga_*.
- Marketing. Google Ads conversion tracking, Google Tag Manager and the Meta Pixel measure the results of our advertising and set cookies such as _gcl_au and _fbp.
You can change or withdraw your choice at any time using the “Cookie settings” link in the website footer. Withdrawing removes the related cookies from your browser. You can also control cookies in your browser settings. Administrators and staff signed in to the website are excluded from tracking.
13. Your rights
Subject to the law, you may ask us to: give you access to the personal information we hold about you; correct it; delete it; restrict or object to certain processing; and withdraw consent you have given. To make a request, email info@clearhome.ae with your name and the email address or phone number you used. We may need to verify your identity, and we aim to respond within 30 days, subject to applicable UAE law. If you are unhappy with our response, you may contact the relevant UAE data-protection authority.
14. Children
Our services and vacancies are for adults. We do not knowingly collect personal information from children under 18.
15. Changes to this policy
We may update this policy. The latest version will always be on this page with its effective date.
16. Contact us
Email: info@clearhome.ae · Phone: +971 50 409 5007 · WhatsApp: +971 50 438 0340